These Terms and Conditions set out the basis on which Cleaners SW6 provides cleaning services to residential and commercial clients. By making a booking, using our services or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company or organisation requesting or receiving cleaning services from Cleaners SW6.
Company means Cleaners SW6, the provider of cleaning services.
Services means the cleaning and related services provided by the Company to the Client, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning and associated tasks.
Operative means a cleaner, subcontractor or representative engaged by the Company to carry out the Services.
Premises means the property or location where the Services are to be performed.
The Company will provide the Services as agreed with the Client at the time of booking. The scope of work will be based on the type of service selected, the size and condition of the Premises and any specific instructions confirmed by the Company.
The Company reserves the right to adjust the estimated time or price if the information provided by the Client is inaccurate or incomplete, or if the actual condition of the Premises differs significantly from that described at the time of booking.
The Services do not include any work that could cause damage to the Premises or pose health and safety risks, including but not limited to heavy lifting, work at significant height, removal of certain hazardous materials or specialist restoration work.
Bookings may be made by the Client through the Companys accepted booking channels as advised from time to time. By submitting a booking request, the Client confirms that they are legally capable of entering into binding contracts and that they are the owner or authorised occupier of the Premises.
All bookings are subject to acceptance by the Company. A booking is only confirmed when the Company issues a confirmation, which may be provided verbally or in writing. The Company reserves the right to refuse any booking at its discretion.
The Client is responsible for providing accurate details of the Premises, access arrangements, parking availability, service requirements and any special instructions. The Company shall not be liable for delays or additional costs arising from incomplete or inaccurate information.
Where regular cleaning services are agreed, the booking will specify the frequency and approximate time window for visits. While the Company will use reasonable efforts to maintain consistency in scheduling and personnel, it does not guarantee the availability of a specific Operative or exact arrival times.
The Client must provide safe and unobstructed access to the Premises at the agreed time, including access to electricity, running water and any facilities reasonably required to perform the Services.
The Client is responsible for ensuring that the Premises are secure and that any alarm systems are disarmed or suitable access codes are provided to the Company for the duration of the visit. The Company will not be liable for any costs or consequences arising from incorrect alarm codes or failure to provide access.
If the Operative is unable to gain access to the Premises for reasons within the Clients control, or if the appointment cannot proceed because the Premises are not in a safe or suitable state for the Services to be carried out, the Company may treat the visit as cancelled by the Client and apply the relevant cancellation charges.
Prices for the Services are provided by the Company based on the information supplied by the Client and the type of service requested. Unless otherwise stated, prices are quoted per hour per Operative or as a fixed fee for a defined scope of work.
The Company reserves the right to revise prices where the actual requirements differ from those originally stated, where additional work is requested, or where there are significant delays caused by the Client. Any changes in price will be communicated to the Client as soon as reasonably practicable.
Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or by invoice with specified payment deadlines. Time for payment shall be of the essence.
Accepted methods of payment will be communicated by the Company. The Client must ensure that full payment is made in cleared funds by the due date. The Company reserves the right to suspend or cancel Services where payment is overdue.
In the event of late payment, the Company may charge interest on the outstanding amount at the statutory rate permitted by law, accruing on a daily basis until payment is received in full. The Client shall also be responsible for all reasonable costs incurred by the Company in recovering overdue amounts.
The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. Where adequate notice is given, any advance payment may be refunded or credited at the Companys discretion.
If the Client cancels or reschedules with less than the required notice, the Company reserves the right to apply a cancellation fee. This may be up to the full amount of the booked service, particularly where the Company is unable to reallocate the Operative to other work.
Where the Operative cannot gain access to the Premises, or where the appointment cannot proceed for reasons within the Clients control, this will be treated as a late cancellation and the relevant charge may apply.
The Company will use reasonable efforts to meet all confirmed appointments but reserves the right to cancel or reschedule in cases of staff sickness, severe weather, operational issues or circumstances beyond its control. In such cases, the Company will offer an alternative appointment and shall not be liable for any consequential loss suffered by the Client.
The Company aims to provide a high standard of cleaning services. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 24 hours of completion of the visit for one-off services, or before the next scheduled visit for regular services.
Upon receiving a complaint within the relevant time period, the Company will investigate and, where appropriate, may arrange for a re-clean of the affected areas or provide another reasonable remedy. The Companys obligation will be limited to the value of the original service in question and any remedial work will be at its discretion.
The Client agrees to give the Company an opportunity to resolve any complaint before withholding payment or arranging alternative services at the Companys expense.
The Company will take reasonable care when providing the Services, but cannot accept liability for normal wear and tear or for pre-existing damage or defects at the Premises. The Client is advised to point out any fragile items, pre-existing damage or particular areas of concern prior to the start of the cleaning.
The Companys liability for any loss or damage arising from the provision of the Services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repairing the damage or the total amount paid by the Client for the specific visit during which the incident occurred.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, whether arising in contract, tort or otherwise.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
The Client is responsible for securing cash, jewellery, important documents and other valuables. The Company will not be responsible for any alleged loss of valuables that are not securely stored.
The Company endeavours to maintain appropriate insurance cover in respect of its business activities, including public liability insurance. The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.
Claims relating to damage or loss must be reported to the Company as soon as possible and in any event within 24 hours of the relevant visit. The Client must provide reasonable evidence and cooperate with any investigation or insurance process.
The Company and its Operatives will comply with applicable health and safety requirements when providing the Services. The Client must ensure that the Premises are safe and that any hazards are removed or clearly identified.
The Client must inform the Company in advance if there are any specific risks at the Premises, such as the presence of hazardous substances, structural issues, animals or other conditions that could affect the safety of the Operatives.
The Company will manage waste generated during the normal course of cleaning in line with relevant waste regulations. General household waste and recyclables will be placed in the appropriate bins on site, as designated by the Client.
The Services do not include the removal or transportation of large volumes of waste, bulky items, construction or renovation debris, or hazardous materials such as chemicals, asbestos, clinical waste, sharps or contaminated items. Where such waste is identified, the Operative may refuse to handle it and may notify the Client of any limitations.
The Client remains responsible for the lawful disposal of any waste at the Premises that is outside the normal scope of domestic or office cleaning. The Company is not a licensed waste carrier and will not remove controlled waste from the Premises.
Where the Client provides the Company or its Operatives with keys, access cards or security codes, the Company will take reasonable steps to safeguard them and will use them solely for the purpose of providing the Services.
If keys or access devices are lost due to the negligence of the Company or its Operatives, the Companys liability will be limited to the reasonable cost of key cutting or lock replacement for the affected locks, subject to the overall limitation of liability set out in these Terms and Conditions.
The Client is responsible for ensuring that all windows and doors are locked after the service where the Operative does not hold permanent keys and for verifying that the Premises are secure following each visit.
The Company expects its Operatives to act professionally and courteously at all times. The Client must not request or induce any Operative to carry out work that falls outside the agreed scope of the Services, is unsafe, or is not covered by the Companys policies.
The Client agrees not to solicit or employ any Operative directly to provide cleaning services, whether on a self-employed basis or through another business, during the period of engagement with the Company and for six months thereafter, without the Companys prior written consent. If the Client breaches this provision, the Company may claim a reasonable recruitment and training fee.
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, transport disruptions, power failures, industrial disputes, acts of government, public health emergencies or other unforeseen events.
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published by the Company or otherwise communicated to the Client and will apply to all bookings made after that date.
The Company may also modify, suspend or withdraw certain Services where necessary for operational, legal or commercial reasons. Where such changes affect existing bookings, the Company will use reasonable efforts to notify affected Clients and offer suitable alternatives where possible.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings or arrangements, whether oral or written.
Contact our cleaners SW6 company and see how much money we can save you with our affordable and cheap cleaning services.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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