This Privacy Policy explains how Cleaners SW6 collects, uses, stores and shares personal data relating to customers using our cleaning services in the SW6 area. It also sets out your rights under the UK General Data Protection Regulation and other applicable data protection laws. This Privacy Policy applies to all existing and prospective customers, as well as individuals who contact us with enquiries about our services.
For the purposes of data protection law, Cleaners SW6 is the data controller in respect of the personal data that we collect and process about you in connection with the provision of our cleaning services in the SW6 area.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The types of personal data we may collect include:
Identification and contact details such as your name, home address, billing address, property access information to the extent required to provide our services, and other relevant contact details.
Booking and service information such as details of the cleaning services you request, preferred dates and times, frequency of service, specific instructions related to your property, and records of completed visits.
Payment and invoicing information such as payment method details, payment status, amount paid, invoicing history and related transaction information. Where we use external payment processors, they may collect and process your card or bank details on our behalf.
Communication records such as enquiries, complaints, feedback, and any correspondence or notes taken when you contact us by phone, online form or other communication channels.
Technical and usage data where relevant, such as information about how you interact with any online booking tools we may provide, including device information, approximate location data and service usage statistics.
Employee and contractor information is processed separately under internal policies and is not covered in detail by this customer-focused Privacy Policy.
We only process your personal data where we have a lawful basis to do so. Depending on the context, Cleaners SW6 relies on the following lawful bases:
Contract: We process your personal data when it is necessary to enter into, or perform, a contract for cleaning services with you. This includes managing bookings, communicating with you about your service and handling payments.
Legal obligation: We may process certain personal data where this is necessary to comply with legal or regulatory obligations, such as maintaining financial records for tax and accounting purposes.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and where these are not overridden by your interests or fundamental rights and freedoms. This includes activities such as improving our services, managing our relationship with you, responding to enquiries and ensuring the security of our operations and staff.
Consent: Where required, we may rely on your consent for specific processing activities, such as certain types of optional marketing communications. When we rely on consent, you are free to withdraw it at any time, and we will explain how you can do so at the point where consent is obtained.
We use your personal data for the following purposes:
To provide and manage cleaning services in your property, including arranging visits, allocating staff, following your instructions and ensuring the quality of our services.
To manage our customer relationship with you, including handling enquiries, updating you about your bookings, responding to complaints or requests and maintaining accurate customer records.
To process payments, issue invoices, maintain financial records and handle any billing queries or refunds.
To improve and develop our services, including analysing feedback, monitoring service usage and identifying areas for operational improvement.
To protect our staff, customers and property, such as keeping records of service visits and managing any disputes or claims.
To comply with legal obligations and cooperate with regulatory or law enforcement authorities where this is required by law.
We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy, and always in compliance with data protection law.
Service providers and processors: We may engage third party companies to act as data processors on our behalf. These can include payment processing providers, customer management or scheduling software providers, accounting service providers and information technology support. These processors are only permitted to process your personal data according to our instructions and are required to implement appropriate security measures.
Professional advisers: We may share personal data with professional advisers such as accountants, auditors, or legal advisers where this is necessary for the legitimate operation of our business or to protect our legal rights.
Authorities and law enforcement: We may disclose personal data where we are required to do so by law, by a regulatory body, or in response to a valid legal request from public authorities or law enforcement.
We do not sell your personal data to third parties. Any sharing of data is limited to what is necessary to provide our services and comply with legal or regulatory requirements.
Where our third party processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include reliance on adequacy decisions, standard contractual clauses or other lawful transfer mechanisms recognised under applicable data protection laws.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
Customer and booking records are typically retained for as long as you are an active customer and for a reasonable period thereafter, to enable us to respond to queries, manage our relationship and comply with legal obligations.
Financial and invoicing information is retained for the period required by tax and accounting regulations.
Communication records and enquiry details are retained for as long as required to handle your request and for a limited time afterwards in case of follow up or dispute.
When personal data is no longer required for these purposes, we will securely delete, anonymise or otherwise dispose of it in accordance with our data retention procedures.
Cleaners SW6 takes appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or destruction. These measures include access controls, staff training, secure storage practices and the careful selection of third party service providers. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted to or from us.
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will always respond to your requests in accordance with applicable law.
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that personal data, together with certain additional information.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restrict processing: You may request that we restrict the processing of your personal data in specific situations, such as while we are verifying the accuracy of that data or considering an objection you have raised.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: In certain cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and to request that we transmit that data to another controller, where this is technically feasible.
Right to withdraw consent: Where we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us in the first instance so that we can attempt to resolve any concerns directly.
This Privacy Policy applies to all Cleaners SW6 customers and prospective customers in the SW6 area who use or enquire about our cleaning services. We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any changes will be effective from the date we publish the updated version. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact our cleaners SW6 company and see how much money we can save you with our affordable and cheap cleaning services.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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