Terms and Conditions for Cleaners SW6
These Terms and Conditions set out the basis on which domestic and commercial cleaning services are provided by Cleaners SW6. By making a booking, you agree to these terms in full. They are designed to create a clear and fair arrangement for both the customer and the cleaning provider, covering the booking process, payment terms, cancellations, liability, waste handling, and the legal framework that applies to the service.
For the purposes of these terms, references to we, us, and our mean the cleaning service provider, while you and your refer to the customer. These terms apply to all standard cleaning appointments, one-off cleans, regular domestic visits, end of tenancy cleaning, and related cleaning services unless a separate written agreement states otherwise.
We aim to offer a professional and reliable service, but all appointments are subject to availability, access to the premises, and the condition of the property. By booking a service, you confirm that you are authorised to request the work and accept responsibility for providing accurate information about the property and the cleaning requirements.
1. Booking Process
Bookings for cleaning services in SW6 are confirmed only when the appointment details have been agreed and accepted by both parties. A booking request may be made by phone, email, online enquiry, or any other method offered at the time. However, no request becomes a confirmed appointment until we have checked availability and issued confirmation.
When making a booking, you must provide full and correct details, including the service required, the property type, the number of rooms or areas to be cleaned, any special requirements, access instructions, parking restrictions if relevant, and any conditions that may affect the work. If the information supplied is incomplete or inaccurate, we may revise the quote, alter the planned duration, or decline the booking.
We reserve the right to refuse a booking where the requested service is unsuitable, unsafe, unlawful, or beyond the scope of our normal operations. A booking may also be declined if we believe the property conditions present unreasonable risk, if equipment or materials are required that were not agreed in advance, or if the appointment cannot reasonably be completed within the time allocated.
2. Service Standards and Customer Responsibilities
We will use reasonable skill and care when delivering professional cleaners SW6 services and will work in accordance with the service description agreed at the time of booking. The exact result may vary depending on the condition of the property, the materials present, the time allowed, and whether specialist treatment is required. Cleaning is intended to improve and maintain the condition of the premises, not to restore heavily damaged or neglected surfaces to a new state.
You are responsible for ensuring safe, reasonable access to the property at the scheduled time. This includes arranging entry, securing pets, protecting valuables, and removing items that could obstruct the cleaning process. Where keys, codes, or alarms are supplied, you must ensure they are accurate and that we are informed of any changes before the appointment.
You also agree to notify us of any fragile surfaces, hazardous materials, electrical issues, pest problems, biohazards, or other conditions that may affect health and safety. We may pause or stop work if we identify a risk to our staff, your property, or the effectiveness of the service. In such cases, you may still be charged for time already spent or for travel and preparation costs where reasonable.
3. Payments and Charges
All charges are based on the agreed quotation, the estimated service time, or the published rate applicable to the type of cleaning booked. Unless stated otherwise, prices are quoted exclusive of any additional charges for parking, specialist materials, difficult access, or extra labour arising from circumstances not disclosed at the time of booking. If the scope of work changes during the visit, we may adjust the charge accordingly.
Payment terms will be confirmed when the booking is accepted. Depending on the service type, we may require full payment in advance, payment on completion, or a deposit to secure the appointment. For regular cleaning arrangements, invoices may be issued weekly, monthly, or at another agreed interval. All invoices must be paid in full by the due date stated.
We accept payment using the methods indicated at the time of booking or invoicing. If payment is late, refused, reversed, or otherwise not received, we may suspend future services, withdraw discounts, cancel outstanding appointments, and pursue recovery of the unpaid amount. Any bank charges, collection costs, or reasonable administrative costs caused by failed payment may also be charged to you where permitted by law.
Where a quotation is provided, it is usually based on the information you supply and is valid for a limited period, unless otherwise stated. Quotes may be revised if the property differs from the description given, if access is restricted, if additional rooms or tasks are requested, or if the job requires more time or specialist attention than originally anticipated. Any updated charge will be explained before further work proceeds whenever reasonably possible.
In the event that the service takes longer than the estimated period because of hidden dirt, unforeseen conditions, or incomplete preparation, additional time may be charged at the applicable hourly or fixed extension rate. This applies particularly where the cleaning scope includes detailed work, tenancy turnaround, or properties requiring substantial attention beyond standard domestic maintenance.
4. Cancellations, Rescheduling, and Missed Appointments
You may cancel or reschedule a booking by giving notice within the cancellation period agreed at the time of booking or, where no separate period is stated, within a reasonable time before the appointment. Short-notice cancellations may incur a charge to cover time reserved, travel arrangements, staffing, or lost business opportunity. If our team has already departed for the appointment or arrived at the property, the full or partial service fee may still apply.
We may cancel or reschedule an appointment if staff become unavailable, if access is impossible, if weather conditions or transport disruption make attendance impractical, or if the property is unsafe or materially different from the booking description. Where possible, we will offer a replacement date or another suitable arrangement, but we are not responsible for losses arising from cancellation beyond the cost of the cancelled service itself, except where required by law.
5. Liability and Limitations
We take care to provide a competent service, but certain losses and damages are outside our control. We are not responsible for pre-existing defects, wear and tear, fragile finishes, loose fixtures, poorly maintained items, or surfaces that may react adversely to normal cleaning methods. You should notify us in advance of any delicate, valuable, antique, or specialist items that require particular handling.
Our liability for direct loss or damage caused by negligence, if established, is limited to the reasonable cost of repair or replacement of the affected item, subject to any applicable insurance terms and the extent permitted by law. We do not accept liability for indirect or consequential losses, including loss of profit, loss of business, emotional distress, missed appointments with third parties, or inconvenience, unless such exclusion is not allowed by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs and a description of the circumstances. Failure to report the matter promptly may affect our ability to investigate.
Insurance and claims
We may hold appropriate insurance for the services we provide, but insurance is not a guarantee of compensation in every case. Any claim must relate to damage directly caused by our staff while carrying out agreed work and not to pre-existing or unrelated conditions. We may inspect the item or area concerned before accepting or rejecting any claim, and you agree to preserve the relevant evidence where possible.
Where our staff are instructed to use customer-provided products, tools, or equipment, we accept no responsibility for defects, incorrect use instructions, inadequate suitability, or adverse effects arising from those items. Similarly, if you request a method that conflicts with our professional judgment, we may refuse to proceed or may only do so on the basis that responsibility is transferred to you to the extent permitted by law.
6. Waste Regulations and Disposal
Our cleaning service may involve the removal of routine waste generated during the course of the appointment, such as packaging from products we have supplied or general rubbish identified as part of the agreed work. However, waste handling must comply with applicable UK waste regulations, environmental requirements, and local collection rules. We will not remove, transport, or dispose of hazardous, clinical, infectious, electrical, chemical, or prohibited waste unless this has been expressly agreed in writing and we are lawfully able to do so.
You are responsible for declaring any waste that may be subject to special handling, including sharps, needles, bodily fluids, mould contamination, solvents, paint, batteries, or other regulated materials. If such waste is discovered during the service and was not disclosed in advance, we may stop work, require the area to be made safe, or charge an additional fee for the extra precautions needed. We may also refuse to handle material that we consider unsafe or unlawful.
All waste must be packaged and stored in a way that allows lawful collection and disposal. Where our staff are asked to bag, move, or temporarily store waste, this will only be done if it is safe and within the scope of the agreed service. You remain responsible for ensuring that rubbish disposal arrangements comply with the relevant rules for your premises and locality.
7. Access, Keys, and Property Security
Where we are given keys, fobs, codes, or alarm details, we will take reasonable care to keep them secure and use them only for the agreed service. You must inform us immediately if access instructions change, if a lock is altered, or if a code no longer works. We cannot be responsible for delays or missed appointments caused by incorrect or outdated access details.
When no one is present at the property, you authorise us to enter and leave using the agreed method. You accept that this may involve staff working without supervision. We will lock doors and windows that we have opened where reasonably possible, but you remain responsible for general property security unless a separate written security arrangement has been agreed.
8. Variations to Service
We may amend these terms from time to time to reflect changes in law, operational needs, or service standards. The version in force at the time of your booking will usually apply to that booking, unless a later change is required by law or agreed by both parties. Any material variation to the service requested by you should be agreed in advance to avoid misunderstanding about scope and price.
If you request additional work during a visit, we may accept or decline that request depending on time, materials, staff availability, and safety. Additional work is only binding if we confirm it, and it may be charged separately. The same applies where you ask us to repeat work, return to a previously cleaned area, or use specialist products not included in the original arrangement.
9. Governing Law
These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer protection rules provide otherwise.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as separate and the remaining provisions will continue in full force. No failure or delay by either party in exercising any right under these terms shall operate as a waiver of that right.
By booking with Cleaners SW6, you confirm that you have read, understood, and accepted these terms. They are intended to support a straightforward, professional service relationship and to ensure that all cleaning work is delivered on a fair and lawful basis.